Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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Material type: Text

TextPublication details: Harlow, England ; New York : FT/Prentice Hall, c2005.Edition: 2nd edDescription: xix, 496 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Short Loan for 1 day	UOE Main Library Short Loan Area	HD9980.5 .J64 2005 (Browse shelf(Opens below))	20039463	Available		20039463

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Includes bibliographical references and index.

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