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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c2000.Edition: 3rd edDescription: xxvi, 646 p. : ill., mapISBN:
  • 007231267X (acidfree paper)
Subject(s): DDC classification:
  • 658 21
LOC classification:
  • HD9980.5 .F549 2000
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Short Loan for 1 day Short Loan for 1 day UOE Main Library Short Loan Area HD9980.5 .F549 2000 (Browse shelf(Opens below)) 10034520 Available 10034520
Total holds: 0

Includes bibliographical references and indexes.

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