Quality of service :
Edvardsson, Bo, 1952-
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. - London ; New York : McGraw-Hill Book Co., c1994. - xvii, 293 p. : ill. ; 24 cm. - Quality in action . - Quality in action (London, England) .
Includes bibliographical references (p. 266-288) and index.
0077079493 £24.95
94015998
Customer services--Commerce
Total quality management.--Commerce
Service industries--Commerce
Service industries--Commerce
HF5415.5 / .E26 1994
658.8/12
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. - London ; New York : McGraw-Hill Book Co., c1994. - xvii, 293 p. : ill. ; 24 cm. - Quality in action . - Quality in action (London, England) .
Includes bibliographical references (p. 266-288) and index.
0077079493 £24.95
94015998
Customer services--Commerce
Total quality management.--Commerce
Service industries--Commerce
Service industries--Commerce
HF5415.5 / .E26 1994
658.8/12