Service quality in tourism :
Langer, Michael.
Service quality in tourism : measurement methods and empirical analysis / Michael Langer. - Frankfurt am Main ; New York : Peter Lang, c1997. - 196 p. : ill. ; 21 cm. - Markt-Management, Bd. 1 1432-914X ; .
Includes bibliographical references (p. 171-188) and index.
3631312261 0820432407 (US)
97029020
Tourism.
Customer services.
G155.A1 / L287 1997
338.4/791
Service quality in tourism : measurement methods and empirical analysis / Michael Langer. - Frankfurt am Main ; New York : Peter Lang, c1997. - 196 p. : ill. ; 21 cm. - Markt-Management, Bd. 1 1432-914X ; .
Includes bibliographical references (p. 171-188) and index.
3631312261 0820432407 (US)
97029020
Tourism.
Customer services.
G155.A1 / L287 1997
338.4/791