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Winning the service game /

Schneider, Benjamin, 1938-

Winning the service game / Benjamin Schneider, David E. Bowen. - Boston, Mass. : Harvard Business School Press, c1995. - xi, 295 p. : ill. ; 25 cm.

Includes bibliographical references (p. 261-283) and index.

ISBN: 0875845703 (alk. paper)

LCCN: 94034590

Subjects--Topical Terms:
Customer services--Management.
Employees--Training of.
Incentives in industry.

LC Class. No.: HF5415.5 / .S36 1995

Dewey Class. No.: 658.8/12

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