Service operations management : improving service delivery / Robert Johnston and Graham Clark.
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TextPublication details: Harlow, England ; New York : FT/Prentice Hall, c2005.Edition: 2nd edDescription: xix, 496 p. : ill. ; 25 cmISBN: - 0273683675
- 658 22
- HD9980.5 .J64 2005
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
Short Loan for 1 day
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UOE Main Library Short Loan Area | HD9980.5 .J64 2005 (Browse shelf(Opens below)) | 20039463 | Available | 20039463 |
Total holds: 0
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| HD9980.5 .F549 2000 Service management : | HD9980.5 .G776 2000 Service management and marketing : | HD9980.5 .G776 2000 Service management and marketing : | HD9980.5 .J64 2005 Service operations management : | HD9980.5 .N67 2000 Service management : | HD9980.5 .S42 2000 Service management and operations / | HD9980.5 .S47 1998 Services management : |
Includes bibliographical references and index.
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