TY  - BOOK
AU  - Looy, Bart Van
AU  - Gemmel, Paul
AU  - Dierdonck, Roland Van
TI  - Services management: an integrated approach 
SN  - 027367353X
AV  - HD9980.5 .S47 2003
PY  - 2003///
CY  - Harlow
PB  - Pearson Education
KW  - Services management
KW  - Economic history and conditions (Natural production)
N1  - Includes appendices, index
ER  -