TY  - BOOK
AU  - By Buttle, Francis
AU  - Maklan Stan
TI  - Customer relationship management: Concepts and technologies 
SN  - 9781138498259
AV  - HF5415.5 .B87 2019
PY  - 2019///
CY  - London
PB  - Routledge
KW  - Business
KW  - Management
N1  - include index
ER  -