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Service management : strategy and leadership in service business / Richard Normann.

By: Material type: TextTextPublication details: Chichester ; New York : Wiley, c2000.Edition: 3rd edDescription: xix, 234 p. : ill. ; 24 cmISBN:
  • 0471494399
Subject(s): DDC classification:
  • 658 21
LOC classification:
  • HD9980.5 .N67 2000
Online resources:
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Short Loan for 1 day Short Loan for 1 day UOE Main Library Short Loan Area HD9980.5 .N67 2000 (Browse shelf(Opens below)) 10034535 Available 10034535
Total holds: 0

Includes bibliographical references (p. [229]-230) and index.

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