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	1.	Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. by Edvardsson, Bo, 1952- Thomasson, Bertil Øvretveit, John, 1954- Series: Quality in action (London, England) Material type: Text Publication details: London ; New York : McGraw-Hill Book Co., c1994 Availability: Items available for loan: UOE Main Library (3)Call number: HF5415.5 .E26 1994, ... Place hold Save to lists
	2.	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Material type: Text Publication details: New York : McGraw Hill, c1996 Availability: Items available for loan: UOE Main Library (1)Call number: HD9980.5 .Z45 1996. Place hold Save to lists
	3.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text Publication details: Boston : Irwin/McGraw-Hill, c2000 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: UOE Main Library (2)Call number: HD9980.5 .Z45 2000, ... Place hold Save to lists
	4.	Service quality in tourism : measurement methods and empirical analysis / Michael Langer. by Langer, Michael Series: Markt-Management ; Bd. 1 Material type: Text Publication details: Frankfurt am Main ; New York : Peter Lang, c1997 Availability: Items available for loan: UOE Main Library (1)Call number: G155.A1 L287 1997. Place hold Save to lists
	5.	Winning the service game / Benjamin Schneider, David E. Bowen. by Schneider, Benjamin, 1938- Bowen, David Earl Material type: Text Publication details: Boston, Mass. : Harvard Business School Press, c1995 Availability: Items available for loan: UOE Main Library (1)Call number: HF5415.5 .S36 1995. Place hold Save to lists