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1.
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Service management and marketing : a customer relationship management approach / Christian Gronross by
Edition: 2nd ed.
Material type: Text Text
Publication details: Chichester : John Wiley and Sons, c2000
Availability: Items available for loan: UOE Main Library (2)Call number: HD9980.5 .G776 2000, ...
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2.
Hospitality marketing management / Robert D. Reid. by
Edition: 2nd ed.
Material type: Text Text
Publication details: New York : Van Nostrand Reinhold, c1989
Availability: Items available for loan: UOE Main Library (1)Call number: TX911.3.M3 R443 1989.
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3.
Hospitality marketing management / Robert D. Reid, David C. Bojanic. by
Edition: 5th ed.
Material type: Text Text
Publication details: Hoboken, N.J. : John Wiley & Sons, c2010
Online resources:
Availability: Items available for loan: UOE Main Library (2)Call number: TX911.3.M3 R443 2010, ... UOE Town Campus (3)Call number: TX911.3.M3 R443 2010, ...
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