000 00478nam a2200181 4500
005 20150624105813.0
008 000
020 _a0304327867
040 _aUOEL
050 _aTX911.3
_bS47 1996
245 _aService quality in hospitality organizations
_cedited by Michael D. Olsen, Richard Teare
260 _aNew York
_bCassell
_c1996
300 _aix,316 p.
_bill.
521 _aIncludes index
650 _xHome economics
700 _aOlsen, Michael D.
942 _2lcc
_cLL
999 _c10694
_d10694