| 000 | 00617nam a2200217 4500 | ||
|---|---|---|---|
| 005 | 20171018122738.0 | ||
| 006 | 000 | ||
| 007 | 000 | ||
| 008 | 000 | ||
| 020 | _a9780071199148 | ||
| 040 | _aUOEL | ||
| 050 |
_aHD9980.5 _b.Z45 2003 |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aServices Marketing : _bIntergrating customer focus across the firm / _cValarie A. Zeithaml and Mary, Jo. Bitner |
||
| 250 |
_a3rd. ed. _binternational edition. |
||
| 260 |
_aBoston ; _bMcGraw-Hill higher education , _cc2003. |
||
| 300 |
_a666p. : _bill, |
||
| 500 | _aincludes index | ||
| 650 | _2services marketing | ||
| 942 |
_2lcc _cSL2 |
||
| 999 |
_c16433 _d16433 |
||