Services Marketing : (Record no. 16433)
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000 -LEADER | |
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fixed length control field | 00617nam a2200217 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20171018122738.0 |
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
fixed length control field | 000 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
fixed length control field | 000 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 000 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780071199148 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | UOEL |
050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HD9980.5 |
Item number | .Z45 2003 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Zeithaml, Valarie A. |
245 ## - TITLE STATEMENT | |
Title | Services Marketing : |
Remainder of title | Intergrating customer focus across the firm / |
Statement of responsibility, etc | Valarie A. Zeithaml and Mary, Jo. Bitner |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd. ed. |
Remainder of edition statement | international edition. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Boston ; |
Name of publisher, distributor, etc | McGraw-Hill higher education , |
Date of publication, distribution, etc | c2003. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 666p. : |
Other physical details | ill, |
500 ## - GENERAL NOTE | |
General note | includes index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Source of heading or term | services marketing |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Library of Congress Classification |
Item type | Short Loan for 1 day |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
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Library of Congress Classification | UOE Main Library | UOE Main Library | Short Loan Area | 18/10/2017 | HD9980.5 .Z45 2003 | 20039300 | 18/10/2017 | 20039300 | 18/10/2017 | Short Loan for 1 day |