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Services Marketing : Intergrating customer focus across the firm / Valarie A. Zeithaml and Mary, Jo. Bitner

By: Material type: TextTextPublication details: Boston ; McGraw-Hill higher education , c2003.Edition: 3rd. ed. international editionDescription: 666p. : illISBN:
  • 9780071199148
Subject(s):
LOC classification:
  • HD9980.5 .Z45 2003
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Item type Current library Call number Copy number Status Date due Barcode Item holds
Short Loan for 1 day Short Loan for 1 day UOE Main Library Short Loan Area HD9980.5 .Z45 2003 (Browse shelf(Opens below)) 20039300 Available 20039300
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includes index

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