Service management and marketing : a customer relationship management approach / Christian Gronross
Material type:
TextPublication details: Chichester : John Wiley and Sons, c2000.Edition: 2nd edDescription: x, 394p : illISBN: - 04717720348
- HD9980.5 .G776 2000
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
Short Loan for 1 day
|
UOE Main Library Short Loan Area | HD9980.5 .G776 2000 (Browse shelf(Opens below)) | 10037978 | Available | 10037978 | |||
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Short Loan for 1 day
|
UOE Main Library Short Loan Area | HD9980.5 .G776 2000 (Browse shelf(Opens below)) | 10037977 | Available | 10037977 |
Total holds: 0
Includes index
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